How to Respond to Reviews

Reviews from your customers can provide valuable feedback for your Business. You can reply to reviews, which can help build customer trust.

When you reply to reviews, you post publicly as your Business. Replies may not appear across Google immediately. However, reviewers will get a notification when you reply to their review. After they have had a chance to read your Reply, they can update their review.
Tip: If a customer edits their review, the review’s post date will be updated to reflect the date of the latest edit.

Learn about missing or delayed reviews.

Manage your reviews

Necessary: Before you can respond to reviews, you must verify your Business. After you verify your Business, you can reply to reviews directly from:

Your Business Profile on Google Search.
Your Business Profile on Google Maps.

Reviews for home-service businesses

When customers leave a review for a home-service business, they might be asked which job the Business performed. Customers choose from a list of services provided by the merchant, which also includes suggested job types typical for similar businesses. If the customer left a written review, their selection will be included in the review.

Reply to reviews from Google Search or Maps

On your computer, go to Google Maps or use the Google Search Engine.
- Google Maps: At the bottom right, tap Business.
- Google Search: In the search bar, enter your business name.
Click Read Reviews.
Next to the review you’d like to reply to, click Reply.
- To edit your Reply: On your Reply, click Edit.
- To edit your Reply: On your Reply, click Delete.
- To report an inappropriate review:
  1. On your Reply, click Info .
  2. Select the type of violation you want to report.

Tip: You can’t reply to reviews from third-party sources.

Also see:
Facebook Advertising In-House
GETTING GOOGLE REVIEWS FOR YOUR BUSINESS
Why Use Timekapsule?

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